Elevate Your Printing Experience
Tailored to suit your business
At OfficeCo, we understand the importance of seamless printing operations for your business. That's why we offer comprehensive support plans designed to keep your printers running smoothly, minimise downtime, and ensure peak performance.
Choose from our Gold and Platinum plans, each tailored to meet your specific needs and exceed your expectations.
Gold
Experience peace of mind with our Gold plan, which includes:
- Spare Parts & Toners: Keep your printers operating at optimal levels with included spare parts and toner replenishment.
- Automated Meter Readings: Streamline your billing process with automated meter readings for accurate usage tracking.
- Telephone Support: Our dedicated support team is just a phone call away, ready to assist you with any technical queries or issues.
- Operator Training: Equip your team with the skills and knowledge they need to maximize printer efficiency and productivity.
- 4-Hour Response Time for Critical Faults: Rest assured knowing that critical faults will be addressed promptly within a 4-hour window.
- 6-Hour Response Time for Non-Critical Faults: Even non-critical faults receive timely attention, ensuring minimal disruption to your workflow.
- Onsite Service Visits: Our expert technicians will visit your location to resolve issues efficiently and effectively.
- Loan Equipment: In the event of a prolonged breakdown, we provide loan equipment to keep your operations running smoothly.
- Inflation busting Fixed prices for a minimum of 3 years!
Platinum
Take your printing support to the next level with our Platinum plan, which includes all the benefits of the Gold plan plus:
- 3-Hour Response Time for Critical Faults: Enjoy even faster response times for critical faults, minimizing downtime and maximizing productivity.
- 5-Hour Response Time for Non-Critical Faults: Non-critical faults are addressed promptly within a 5-hour window, ensuring minimal disruption.
- Loan Machine Within 48 Hours: Get back up and running quickly with a loan machine delivered within 48 hours if required.
- Printing & Scanning Support: Regardless of the cause, our support covers printing and scanning issues to keep your operations running smoothly.
- Just-in-Time Toner Replenishment: Never run out of toner again with our just-in-time replenishment service, ensuring you always have what you need.
- Secure Scan to Email Service: Save up to £5 a month on an Office365 license with our secure scan to email service, enhancing security whilst saving you up to £60 per year!
- Used Toner Recycling Collection Service: We’ll handle the responsible disposal of your used toner cartridges, providing collection boxes for easy recycling.
- MOT-Style Check-Ups: Regular check-ups every 4-6 months ensure your printers are operating at peak performance, preventing potential issues before they arise.
With our Gold and Platinum support plans, you can focus on your core business activities with confidence, knowing that your printing infrastructure is in expert hands. Choose the plan that best suits your needs and experience unparalleled support from OfficeCo!
All of our service & sales staff are Enhanced DBS checked
CONTACT US
Ready to elevate your printing experience?
Contact us today to learn more and sign up for our Gold or Platinum support plans.
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